Listen for new tickets in Freshdesk, then use a JavaScript step to call your SMS provider’s REST API (Twilio, Vonage, etc.) with credentials stored in Latenode.
The template reflects the common pattern: Freshdesk is the source of truth for the event; Latenode orchestrates; SMS delivery is whatever HTTP API you already pay for. You map ticket fields into the text message yourself.
Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.
Full pricing — how credits work →Workflow preview
Use Freshdesk automations or webhooks to hit Latenode when a ticket is created.
Use fetch/axios patterns to your SMS API, reading API keys from secure storage and composing the body from ticket JSON.
Configure Freshdesk rules or Observables so Latenode receives structured payloads.
Add API keys/account SID to Latenode Keys and reference them in JavaScript.
Match the provider’s docs for auth, from number, and message encoding.
Create a dummy ticket and confirm the SMS arrives before alerting leadership.
FAQ
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