Latenode
Freshdesk
Zapier

Get SMS alerts for new Freshdesk tickets with Zapier

This automation template allows Freshdesk users to receive SMS notifications whenever a new ticket is created in their Freshdesk helpdesk.

The integration connects Freshdesk with Zapier's built-in SMS service, triggering an SMS notification to be sent to a specified phone number as soon as a new ticket is logged. This can help customer service teams stay informed and responsive to customer issues in real-time, without the need to constantly monitor the Freshdesk application. The configuration involves connecting the Freshdesk account and specifying the phone number to receive the SMS alerts.

Updated Apr 2, 2026Est. run: 5sEst. cost: $0.0003
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Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

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Integrations & automation

Workflow preview

What this template does

  • Connects Freshdesk and Zapier's SMS service to send notifications
  • Triggers an SMS alert when a new ticket is created in Freshdesk
  • Enables real-time awareness of customer issues for customer service teams
  • Eliminates the need to constantly monitor the Freshdesk application
  • Configures the Freshdesk account and specifies the phone number for SMS alerts

How it works

1
Trigger

Monitor Freshdesk for new tickets

The automation watches for new tickets created in your Freshdesk help desk account.

2
Action

Send SMS notification to a phone number

Whenever a new ticket is logged in Freshdesk, the automation will send an SMS notification to a specified phone number.

Setup guide

1

Add Freshdesk credential

Add your Freshdesk account credentials in the Latenode Credentials panel. This allows the integration to securely access your Freshdesk data.

2

Configure Freshdesk trigger

In the Latenode visual builder, add a Freshdesk trigger node. Select the 'New Ticket' event to receive notifications whenever a new ticket is created in your Freshdesk account.

3

Set up SMS notification

Next, add a Zapier SMS action node. Configure the node to send an SMS message to the desired phone number whenever the Freshdesk 'New Ticket' trigger fires.

4

Map Freshdesk ticket data

In the Zapier SMS action node settings, map the relevant Freshdesk ticket fields (e.g. ticket title, customer name, etc.) to include in the SMS notification.

5

Save and activate workflow

Review your workflow, make any final adjustments, and then save and activate the automation. You will now receive SMS notifications for new Freshdesk tickets.

Requirements

Connect your Freshdesk account to the integration
Provide the phone number to receive SMS notifications
Authorize the integration to access your Freshdesk account and send SMS messages through Zapier
Set up the Freshdesk 'New Ticket' trigger in the Zapier workflow

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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