This template watches Freshdesk for new tickets, builds a short SMS from ticket id, subject, and requester in JavaScript, and texts you from Twilio.
Connect Freshdesk and Twilio, then point the trigger at the Freshdesk account you want alerts from. Put the Twilio Account SID and Auth Token on the Twilio connection.
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The scenario starts when a new ticket is created in the Freshdesk account you connect.
JavaScript takes ticket id, subject, and requester so the SMS stays within length limits.
Twilio delivers the alert from your Twilio number to the phone you set.
Add a Freshdesk connection and watch new tickets on the account you care about.
Add a JavaScript node to format ticket id, subject, and requester for SMS.
Add a Twilio connection with your Account SID and Auth Token. Choose the from-number, set the destination phone, and map the JavaScript text. Test with one dummy ticket.
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