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How to connect Intercom and Moco
Create a New Scenario to Connect Intercom and Moco
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Moco will be your first step. To do this, click "Choose an app," find Intercom or Moco, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moco Node
Next, click the plus (+) icon on the Intercom node, select Moco from the list of available apps, and choose the action you need from the list of nodes within Moco.
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Authenticate Moco
Now, click the Moco node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moco settings. Authentication allows you to use Moco through Latenode.
Configure the Intercom and Moco Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Moco Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Moco
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Intercom, Moco, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Moco integration works as expected. Depending on your setup, data should flow between Intercom and Moco (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Moco
Intercom + Moco + Slack: When a new conversation starts in Intercom, create a corresponding time entry in Moco, and then notify a specified Slack channel about the new conversation and the time entry created.
Moco + Google Sheets + Intercom: Watch for new events in Moco, log specific project time entry details to a Google Sheet, and then send summary reports through Intercom to relevant contacts.
Intercom and Moco integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Moco
Use Moco in Latenode to track time and expenses. Automate reporting, invoice creation, and project budget monitoring. Connect Moco to accounting or CRM systems for streamlined financial workflows. Build flexible, customized solutions without code, and scale automations as your business grows inside Latenode's visual environment.
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See how Latenode works
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FAQ Intercom and Moco
How can I connect my Intercom account to Moco using Latenode?
To connect your Intercom account to Moco on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Moco accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Moco tasks from Intercom conversations?
Yes, you can! Latenode's visual editor allows you to trigger Moco task updates based on Intercom conversation events, streamlining project management and improving team coordination.
What types of tasks can I perform by integrating Intercom with Moco?
Integrating Intercom with Moco allows you to perform various tasks, including:
- Create new Moco projects from qualified Intercom leads.
- Automatically log billable hours in Moco based on Intercom support interactions.
- Update Moco project statuses based on Intercom conversation resolution.
- Send Intercom messages when a Moco project deadline is approaching.
- Track customer satisfaction scores from Intercom within Moco projects.
How do I use JavaScript functions with Intercom data in Latenode?
Latenode allows you to enhance Intercom integrations with custom JavaScript functions for data manipulation and enrichment, creating more advanced automation flows.
Are there any limitations to the Intercom and Moco integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Rate limits of Intercom and Moco APIs apply.
- Historical data migration requires a separate workflow setup.
