Latenode
Zendesk
ChatGPT
Google Sheets

Automate Zendesk Ticket Sentiment Analysis with ChatGPT and Latenode

This template watches Zendesk for new tickets, sends the subject and description to ChatGPT for sentiment, and appends a Google Sheets row with the score. Support leads can scan mood without reading every ticket. Connect Zendesk and Google Sheets. ChatGPT is a Latenode AI step.

Updated Sep 16, 2026Est. run: 17sEst. cost: $0.0011
How Latenode estimates time and cost

Latenode bills workflow runtime in CPU seconds. The first 10,000 CPU seconds are free each month, then usage follows pay-as-you-go CPU-second pricing. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how CPU seconds work →

Workflow preview

What this template does

  • Scores each new Zendesk ticket with ChatGPT
  • Writes sentiment into Google Sheets as tickets arrive
  • Keeps Zendesk and Sheets credentials on those connections
  • Uses ChatGPT as a Latenode AI step

How it works

1
Trigger

Watch new Zendesk tickets

The scenario starts when Zendesk creates a ticket. Subject, description, and requester arrive with it.

2
AI

Score sentiment with ChatGPT

ChatGPT reads the subject and description and returns positive, neutral, or negative plus a short reason.

3
Action

Log the row in Google Sheets

Google Sheets appends ticket id, subject, sentiment, and score in the worksheet you choose.

Setup guide

1

Connect Zendesk

Add a Zendesk connection with your domain and API token. Add a trigger for new tickets.

2

Connect Google Sheets

Add a Google Sheets connection. Use a worksheet with columns for ticket id, subject, sentiment, score, and timestamp.

3

Score with ChatGPT and append

Send the ticket subject and description to ChatGPT and ask for sentiment and a short reason. ChatGPT is a Latenode AI step. Add a single Sheets row from that result. Create a test ticket and confirm the new row.

Requirements

A Zendesk account Latenode can read
A Google Sheet Latenode can write
ChatGPT available as a Latenode AI step

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work. Plug-and-Play AI nodes are billed separately.
Contact support →

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