Latenode
Gmail

Automatically send Gmail emails for new Crisp chat messages

This automation allows users to automatically send email notifications whenever a new message is received in the Crisp chat platform. By connecting Crisp to Gmail, users can quickly respond to customer inquiries and ensure timely communication.

The workflow starts with a new message trigger from Crisp, which then sends the message details to Gmail, where an email is composed and sent to the appropriate recipients. This integration streamlines customer service and communication, helping businesses stay responsive and engaged with their clients.

Updated Apr 6, 2026Est. run: 26sEst. cost: $0.0703
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Email

Workflow preview

What this template does

  • Triggers a new email notification in Gmail when a new message is received in Crisp
  • Extracts the message details from Crisp, including the customer name, message content, and any relevant context
  • Composes a formatted email in Gmail with the message details, ready to be sent to the appropriate team or customer
  • Sends the email notification to the specified recipients, ensuring timely response to customer inquiries
  • Stores a record of the email notification in the user's Gmail account for reference and tracking purposes

How it works

1
Trigger

Monitor Crisp for new messages

Crisp constantly monitors for any new messages that arrive in the chat platform. When a new message is received, this triggers the automation to begin processing the message details.

2
Action

Send email via Gmail

The message details from Crisp are then sent to Gmail, where an email notification is composed and sent to the appropriate recipients. This allows the business to quickly respond to customer inquiries and ensure timely communication.

Setup guide

1

Add Gmail Credential

1. In the Latenode Credentials panel, add a new credential for Gmail. Connect your Gmail account using the Google OAuth flow.

2

Configure Crisp Trigger

1. Add a Crisp trigger node to the workflow. 2. In the node settings, configure the Crisp account and channel you want to monitor for new messages.

3

Map Crisp Message Details

1. Connect the Crisp trigger node to a Gmail node. 2. In the Gmail node settings, map the relevant Crisp message details (e.g. sender name, email, message text) to the appropriate email fields.

4

Customize Email Template

1. In the Gmail node settings, customize the email template to fit your needs. 2. Set the recipient email, subject, and body of the email based on the mapped Crisp message details.

5

Test and Deploy

1. Test the workflow by triggering a new message in Crisp and verifying that the email is sent as expected. 2. Once you're satisfied, deploy the workflow to start automatically sending email notifications for new Crisp messages.

Requirements

Crisp account with API access
Gmail account with API access and permissions to send emails
Latenode workspace with 'gmail' and 'crisp' nodes configured
Crisp webhook set up to trigger on new messages

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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