This template watches Zendesk for new tickets, sends the subject and description to ChatGPT, and posts the draft as a comment on that ticket. Agents review the comment before they send it to the customer. Connect Zendesk. ChatGPT is a Latenode AI step.
Latenode bills workflow runtime in CPU seconds. The first 10,000 CPU seconds are free each month, then usage follows pay-as-you-go CPU-second pricing. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.
Full pricing — how CPU seconds work →Workflow preview
The scenario starts when Zendesk creates a ticket. Subject, description, and requester arrive with the ticket.
ChatGPT reads the subject and description and returns a reply the agent can use.
Zendesk adds that draft as a comment on the original ticket for the agent to review.
Add a Zendesk connection with your domain and API token. Add a trigger for new tickets.
Send the ticket subject and description to ChatGPT. ChatGPT is a Latenode AI step.
Add the ChatGPT text as a comment on the same Zendesk ticket. Keep it internal until an agent sends it.
FAQ
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