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Found 3 templates linked to integration "freshdesk"
This template watches Freshdesk for new tickets, trims ticket id, subject, and requester in JavaScript, and texts your on-call number from Twilio. Connect Freshdesk and Twilio, then point the trigger at the Freshdesk account you support. Put the Twilio Account SID and Auth Token on the Twilio connection.
This template watches Freshdesk for new tickets, shapes a short alert in JavaScript from ticket id, subject, and requester, and sends it with WhatsApp Business Cloud. Connect Freshdesk and WhatsApp Business Cloud. Put the Freshdesk API key on the Freshdesk connection. Put the Cloud API token on the WhatsApp Business Cloud connection. Use an approved template when Meta requires one.
This template watches Freshdesk for new tickets, builds a short SMS from ticket id, subject, and requester in JavaScript, and texts you from Twilio. Connect Freshdesk and Twilio, then point the trigger at the Freshdesk account you want alerts from. Put the Twilio Account SID and Auth Token on the Twilio connection.