Instant WhatsApp customer support with Google Docs knowledge base
This template receives a WhatsApp Business Cloud inbound message on a Latenode webhook, loads your Google Docs knowledge base, and asks ChatGPT for a reply. WhatsApp Business Cloud sends that reply, or an approved template when Meta requires one. Google Sheets stores the thread. Connect Google Docs, Google Sheets, and WhatsApp Business Cloud. ChatGPT is a Latenode AI step. Put the Cloud API token on the WhatsApp Business Cloud connection.