CloudTalk and Harvest Integration

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Automatically log CloudTalk calls as time entries in Harvest to track agent activity and billable hours. Latenode's visual editor and affordable pricing make detailed reporting effortless, with no-code customization.

Swap Apps

CloudTalk

Harvest

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Harvest

Create a New Scenario to Connect CloudTalk and Harvest

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Harvest will be your first step. To do this, click "Choose an app," find CloudTalk or Harvest, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Harvest Node

Next, click the plus (+) icon on the CloudTalk node, select Harvest from the list of available apps, and choose the action you need from the list of nodes within Harvest.

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Harvest

Authenticate Harvest

Now, click the Harvest node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Harvest settings. Authentication allows you to use Harvest through Latenode.

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Harvest

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Connect Harvest

Sign In

Run node once

Configure the CloudTalk and Harvest Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the CloudTalk and Harvest Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, Harvest, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Harvest integration works as expected. Depending on your setup, data should flow between CloudTalk and Harvest (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Harvest

CloudTalk + Harvest + Slack: When a new call is registered in CloudTalk, create a time entry in Harvest if the call leads to billable work, and then send a notification to a designated Slack channel.

Harvest + CloudTalk + Google Calendar: When a Harvest project is nearing its budget, find a contact associated with the project and schedule a follow-up call using CloudTalk, then create an event in Google Calendar to remind you.

CloudTalk and Harvest integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Harvest

Automate time tracking with Harvest in Latenode. Sync time entries to accounting, payroll, or project management. Create flows that auto-generate invoices or trigger alerts for budget overruns. Latenode provides the flexibility to connect Harvest data to other apps and add custom logic, avoiding manual updates and delays.

See how Latenode works

FAQ CloudTalk and Harvest

How can I connect my CloudTalk account to Harvest using Latenode?

To connect your CloudTalk account to Harvest on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Harvest accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I track billable hours directly from CloudTalk calls?

Yes, you can! Latenode lets you automatically log call durations from CloudTalk into Harvest as billable time. This streamlines invoicing, reduces manual data entry, and increases accuracy.

What types of tasks can I perform by integrating CloudTalk with Harvest?

Integrating CloudTalk with Harvest allows you to perform various tasks, including:

  • Create Harvest projects when new CloudTalk clients are added.
  • Log CloudTalk call durations as time entries in Harvest.
  • Update Harvest project details based on CloudTalk activity.
  • Trigger Harvest invoices upon completion of CloudTalk support calls.
  • Sync contact information between CloudTalk and Harvest.

How does Latenode handle errors during CloudTalk calls?

Latenode’s error handling allows you to define fallback actions, ensuring no data is lost even if a step fails. Plus, get instant alerts!

Are there any limitations to the CloudTalk and Harvest integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data synchronization is not supported initially.
  • Complex custom field mappings may require JavaScript coding.
  • The integration relies on the availability of both app APIs.

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