Trigger
Connect Zendesk and project management tools with powerful automation workflows. Sync customer support tickets to projects, automate task creation from support requests, and streamline team collaboration. Build multi-step integrations using triggers and actions to keep your teams aligned.
Capabilities
Every event that starts a workflow, and every operation you can perform in Zendesk.
Ready-to-use templates
Start in seconds with a pre-built automation. Customize any template — no code required.
This automation workflow helps email-driven businesses convert incoming Gmail messages into support tickets in Zendesk, while synchronizing a detailed log of each transaction in a Google Sheets spreadsheet. By automating the process from inbox to ticketing system, users can streamline their customer support operations, gain visibility into their workflow, and ensure consistent tracking of email-based inquiries.
This Latenode automation template enables customer support teams to automatically generate a ChatGPT conversation for every new ticket created in Zendesk. The integration between Zendesk and ChatGPT allows agents to quickly gather relevant information or provide initial responses to customers, streamlining the support process. The automation extracts key details from the ticket, such as the customer's issue or question, and passes them to ChatGPT, which generates a conversational response that the agent can then review and optionally send to the customer. This solution helps support teams provide faster and more personalized assistance, improving customer satisfaction.
This automation allows users to seamlessly connect their Slack conversations to Zendesk, automatically creating support tickets whenever a new message is posted in a specific Slack channel. The integration captures the message content and sender information, ensuring that important customer inquiries or issues are efficiently routed to the Zendesk platform for timely resolution. This solution is designed to improve collaboration and streamline the notification process, enabling teams to stay on top of customer needs and provide responsive support.
This automation helps streamline project management and tracking by automatically creating a corresponding task in Kanban Tool whenever a new ticket is created in Zendesk. This integration ensures that project-related tasks are efficiently tracked and managed, reducing the need for manual data entry across multiple systems. The automation is designed for teams that utilize both Zendesk for customer support and Kanban Tool for project management, providing a seamless workflow to keep all relevant information in sync.
Running customer support can feel like juggling flaming torches - especially when you're trying to figure out which customers are happy and which ones are about to explode. But you don't have to read every single ticket to understand how your customers feel. This guide shows you how to use Latenode and ChatGPT to automatically analyze the mood of your Zendesk tickets and organize everything in a Google Sheet. It's like having a mind reader on your support team!
Introduction There is a hidden efficiency killer in modern support operations: the "Triage Bottleneck." Support agents often spend 30% to 40% of their day simply reading tickets to decide who should handle them, rather than actually solving customer problems. This manual sorting process creates a lag time between a customer's frustration and the solution, directly impacting satisfaction scores.
Setup
No developer required. From account connection to live automation in under 5 minutes.
Sign in to Latenode, open the Integrations panel, and authenticate your Zendesk account — one click.
Drag, drop, and configure triggers and actions in the visual editor. Use AI Copilot to generate logic from a plain-text description.
Test your workflow with real data, toggle it on, and let Latenode handle every execution reliably — with full logs and error handling.
What would you like to do with Zendesk?
A Zendesk ticket is a record of a customer's support request. It tracks the issue from submission to resolution, including all communication and relevant information.
Zendesk is a powerful customer service and engagement platform that helps businesses streamline their support operations and enhance customer interactions. With features like ticketing systems, multi-channel communication, and automation tools, Zendesk enables teams to resolve issues efficiently while providing personalized experiences. The platform's robust reporting and analytics capabilities offer insights into customer support performance, allowing businesses to optimize their service strategies and improve customer satisfaction. Whether through chat, email, or social media, Zendesk ensures seamless communication between businesses and their customers.
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