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Automatically send personalized WhatsApp Personal Account messages to CloudTalk callers based on call outcomes. Latenode's visual editor and affordable pricing makes setting up custom workflows easy, so you can improve customer engagement and follow-up efficiently.
Connect CloudTalk and WhatsApp Personal Account in minutes with Latenode.
Create CloudTalk to WhatsApp Personal Account workflow
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Create a New Scenario to Connect CloudTalk and WhatsApp Personal Account
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or WhatsApp Personal Account will be your first step. To do this, click "Choose an app," find CloudTalk or WhatsApp Personal Account, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Personal Account Node
Next, click the plus (+) icon on the CloudTalk node, select WhatsApp Personal Account from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Personal Account.
CloudTalk
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WhatsApp Personal Account
Authenticate WhatsApp Personal Account
Now, click the WhatsApp Personal Account node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Personal Account settings. Authentication allows you to use WhatsApp Personal Account through Latenode.
Configure the CloudTalk and WhatsApp Personal Account Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and WhatsApp Personal Account Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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WhatsApp Personal Account
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, WhatsApp Personal Account, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and WhatsApp Personal Account integration works as expected. Depending on your setup, data should flow between CloudTalk and WhatsApp Personal Account (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Google Sheets + WhatsApp Personal Account: When a new call ends in CloudTalk, its details are logged to a Google Sheet. A summary of the call details is then sent to a designated WhatsApp group.
WhatsApp Personal Account + AI Agent + CloudTalk: When a new message is received in WhatsApp, it is summarized by an AI Agent. The summary is then sent as an SMS from CloudTalk to agents to provide context before a call.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About WhatsApp Personal Account
Automate WhatsApp Personal Account messaging within Latenode to send notifications, gather data, or provide basic support. Build visual workflows triggered by events, then enrich or route message data to other apps. Scale customer interactions without complex code and per-step costs—use Latenode to connect WhatsApp to your business.
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How can I connect my CloudTalk account to WhatsApp Personal Account using Latenode?
To connect your CloudTalk account to WhatsApp Personal Account on Latenode, follow these steps:
Can I send CloudTalk call summaries via WhatsApp?
Yes, you can! Latenode allows you to automate sending CloudTalk call summaries via WhatsApp. Keep your team informed instantly, using no-code or prompt-based AI, improving response times.
What types of tasks can I perform by integrating CloudTalk with WhatsApp Personal Account?
Integrating CloudTalk with WhatsApp Personal Account allows you to perform various tasks, including:
How does Latenode handle CloudTalk event triggers?
Latenode provides instant, reliable triggers for CloudTalk events. This allows real-time automation and ensures timely updates, scaling with your needs.
Are there any limitations to the CloudTalk and WhatsApp Personal Account integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: