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How to connect Fibery and LiveChat
Create a New Scenario to Connect Fibery and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fibery, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fibery or LiveChat will be your first step. To do this, click "Choose an app," find Fibery or LiveChat, and select the appropriate trigger to start the scenario.
Add the Fibery Node
Select the Fibery node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Fibery node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Fibery and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fibery and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Fibery, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Fibery and LiveChat integration works as expected. Depending on your setup, data should flow between Fibery and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Fibery and LiveChat
LiveChat + Fibery + Slack: When a chat is deactivated in LiveChat, a task is created in Fibery. Then, a message is sent to a Slack channel notifying the team about the new Fibery task related to the closed chat.
LiveChat + Fibery + Google Sheets: When a chat is deactivated in LiveChat, find or create a corresponding task in Fibery. Then, log the LiveChat transcript and the associated Fibery task ID in a Google Sheet for reporting and analysis.
Fibery and LiveChat integration alternatives
About Fibery
Sync Fibery's structured data—tasks, projects, wikis—into Latenode for automated workflows. Trigger actions like sending notifications on status changes or updating other tools. Latenode adds logic and integrations Fibery lacks, building complex flows with no code. Automate cross-functional workflows beyond Fibery's native capabilities.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Fibery and LiveChat
How can I connect my Fibery account to LiveChat using Latenode?
To connect your Fibery account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Fibery and click on "Connect".
- Authenticate your Fibery and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Fibery features from new LiveChat transcripts?
Yes, you can! Latenode allows parsing transcripts with AI to create actionable features, ensuring important client feedback is never lost, while automating your issue tracking process.
What types of tasks can I perform by integrating Fibery with LiveChat?
Integrating Fibery with LiveChat allows you to perform various tasks, including:
- Create new Fibery features from highly rated LiveChat conversations.
- Update Fibery feature status based on LiveChat support satisfaction scores.
- Send LiveChat transcripts to Fibery as comments for relevant features.
- Trigger LiveChat messages when a Fibery feature status changes.
- Log LiveChat conversation details in Fibery for future analysis.
HowcanIcustomizeFiberyintegrationswithLiveChatbeyondno-codeoptions?
Latenode allows custom JavaScript functions and AI blocks, so you can extend the integration to suit unique needs, like dynamic routing or data enrichment.
Are there any limitations to the Fibery and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Fibery data structures may require custom JavaScript parsing.
- LiveChat API rate limits may impact high-volume integrations.
- Historical LiveChat data migration might require manual setup.
