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How to connect Google docs and LiveChat
Create a New Scenario to Connect Google docs and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google docs, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google docs or LiveChat will be your first step. To do this, click "Choose an app," find Google docs or LiveChat, and select the appropriate trigger to start the scenario.
Add the Google docs Node
Select the Google docs node from the app selection panel on the right.
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Configure the Google docs
Click on the Google docs node to configure it. You can modify the Google docs URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Google docs node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Google docs and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google docs and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Google docs, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google docs and LiveChat integration works as expected. Depending on your setup, data should flow between Google docs and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google docs and LiveChat
Google Docs + LiveChat + Slack: When a Google Doc is created or updated in a specific folder, summarize its content and send a notification to a dedicated Slack channel. This allows LiveChat agents to quickly access and understand recent documentation or policy changes.
LiveChat + Google Docs + Email: When a LiveChat support session is deactivated, save the chat transcript to a Google Docs document and then send the document via email to the user who initiated the chat.
Google docs and LiveChat integration alternatives
About Google docs
Automate document creation and updates with Google Docs in Latenode. Populate templates, extract text, and trigger workflows based on document changes. Connect Google Docs to CRMs, databases, or marketing tools to streamline content generation and approval processes. Less manual work, more consistent documents, and automated collaboration.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Google docs and LiveChat
How can I connect my Google docs account to LiveChat using Latenode?
To connect your Google docs account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google docs and click on "Connect".
- Authenticate your Google docs and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically save LiveChat transcripts to Google docs?
Yes, you can! Latenode allows automated transcript backups, ensuring data is securely stored in Google docs. Benefit from centralized access and enhanced organization.
What types of tasks can I perform by integrating Google docs with LiveChat?
Integrating Google docs with LiveChat allows you to perform various tasks, including:
- Create Google docs from new LiveChat transcripts.
- Update Google docs with summaries of LiveChat conversations.
- Send Google docs links via LiveChat based on keywords.
- Archive LiveChat transcripts to Google docs for compliance.
- Trigger LiveChat messages from changes in Google docs.
Can I use AI to summarize LiveChat conversations before saving to Google docs?
Absolutely! Latenode's AI blocks enable summarizing lengthy conversations before archiving them in Google docs, making your archives easier to review.
Are there any limitations to the Google docs and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large Google docs may cause delays in some automation.
- LiveChat's API rate limits might affect high-volume workflows.
- Complex document formatting may not always translate perfectly.
