How to connect PagerDuty and Vapi
Create a New Scenario to Connect PagerDuty and Vapi
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Vapi will be your first step. To do this, click "Choose an app," find PagerDuty or Vapi, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vapi Node
Next, click the plus (+) icon on the PagerDuty node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.

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Authenticate Vapi
Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.
Configure the PagerDuty and Vapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Vapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, Vapi, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the PagerDuty and Vapi integration works as expected. Depending on your setup, data should flow between PagerDuty and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and Vapi
PagerDuty + Vapi + Slack: When a new incident is created in PagerDuty, Vapi initiates an outbound call to the on-call engineer. Once the call is made, a summary of the incident is posted to a designated Slack channel.
Vapi + PagerDuty + Twilio: If a Vapi call detects a critical system outage based on call analysis, a high-priority incident is created in PagerDuty. Subsequently, Twilio sends an SMS message to a predefined list of recipients, alerting them about the critical outage and the PagerDuty incident.
PagerDuty and Vapi integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Vapi
Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.
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See how Latenode works
FAQ PagerDuty and Vapi
How can I connect my PagerDuty account to Vapi using Latenode?
To connect your PagerDuty account to Vapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and Vapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Vapi calls when a PagerDuty incident escalates?
Yes, you can! Latenode's visual editor makes this easy. Automate personalized call campaigns to stakeholders whenever PagerDuty escalation policies trigger. Improve incident response and communication.
What types of tasks can I perform by integrating PagerDuty with Vapi?
Integrating PagerDuty with Vapi allows you to perform various tasks, including:
- Initiate outbound calls via Vapi when a high-priority PagerDuty incident is triggered.
- Send SMS notifications through Vapi to on-call engineers for critical PagerDuty alerts.
- Automatically update PagerDuty incidents based on call outcomes tracked in Vapi.
- Create personalized voice messages via Vapi to acknowledge PagerDuty incident reports.
- Log Vapi call details directly into PagerDuty incident notes for audit trails.
How secure is PagerDuty data when integrated into Latenode workflows?
Latenode uses secure authentication and encryption to protect your PagerDuty data. You control data access and permissions within your workflows.
Are there any limitations to the PagerDuty and Vapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on the API rate limits of both PagerDuty and Vapi.
- Complex Vapi call flows might require custom JavaScript nodes for advanced logic.
- Historical data migration between PagerDuty and Vapi may require additional setup.