Delighted and JustCall Integration

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Automatically trigger JustCall follow-up calls based on Delighted survey responses. Customize call scripts with JavaScript on Latenode to improve customer satisfaction. Scale affordably by paying only for execution time.

Swap Apps

Delighted

JustCall

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and JustCall

Create a New Scenario to Connect Delighted and JustCall

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or JustCall will be your first step. To do this, click "Choose an app," find Delighted or JustCall, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Delighted

Sign In

Run node once

Add the JustCall Node

Next, click the plus (+) icon on the Delighted node, select JustCall from the list of available apps, and choose the action you need from the list of nodes within JustCall.

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Authenticate JustCall

Now, click the JustCall node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your JustCall settings. Authentication allows you to use JustCall through Latenode.

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Sign In

Run node once

Configure the Delighted and JustCall Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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JustCall Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Delighted and JustCall Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, JustCall, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and JustCall integration works as expected. Depending on your setup, data should flow between Delighted and JustCall (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and JustCall

Delighted + JustCall + Slack: When a new response is received in Delighted, find the contact in JustCall. If the contact is found, send a text message to the customer. Finally, send a Slack message to the relevant team to notify them of the survey response and the follow-up action.

Delighted + JustCall + Google Sheets: When a new response is received in Delighted, the flow finds/creates the contact in JustCall. It then adds the customer satisfaction score along with the contact details and the call outcome to a Google Sheet for performance analysis.

Delighted and JustCall integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About JustCall

Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.

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FAQ Delighted and JustCall

How can I connect my Delighted account to JustCall using Latenode?

To connect your Delighted account to JustCall on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and JustCall accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger JustCall SMS based on Delighted survey responses?

Yes, with Latenode you can! Trigger personalized SMS messages via JustCall when you receive specific feedback in Delighted. This allows for immediate follow-up, improving customer satisfaction.

What types of tasks can I perform by integrating Delighted with JustCall?

Integrating Delighted with JustCall allows you to perform various tasks, including:

  • Automatically call customers who leave negative feedback on Delighted surveys.
  • Update customer profiles in JustCall with Delighted survey response data.
  • Send a follow-up SMS via JustCall after a positive Delighted survey result.
  • Create new leads in JustCall based on specific Delighted survey responses.
  • Log call details in Delighted after a JustCall conversation is completed.

Can I use custom logic to filter survey responses from Delighted?

Yes, Latenode allows you to filter responses using no-code blocks, JavaScript or even AI, ensuring only relevant data triggers JustCall actions.

Are there any limitations to the Delighted and JustCall integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time synchronization depends on the API limits of both Delighted and JustCall.
  • Historical data migration between the two platforms is not directly supported.

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