Delighted and Kommo Integration

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Automatically update Kommo with Delighted survey responses to personalize sales outreach. Latenode's visual editor and JavaScript support enable advanced customer journey automations affordably, based on real-time feedback.

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Delighted

Kommo

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Kommo

Create a New Scenario to Connect Delighted and Kommo

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Kommo will be your first step. To do this, click "Choose an app," find Delighted or Kommo, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Kommo Node

Next, click the plus (+) icon on the Delighted node, select Kommo from the list of available apps, and choose the action you need from the list of nodes within Kommo.

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Authenticate Kommo

Now, click the Kommo node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Kommo settings. Authentication allows you to use Kommo through Latenode.

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Sign In

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Configure the Delighted and Kommo Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Kommo Oauth 2.0

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Run node once

Set Up the Delighted and Kommo Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Kommo, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Kommo integration works as expected. Depending on your setup, data should flow between Delighted and Kommo (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Kommo

Delighted + Kommo + Slack: When a new negative response is received in Delighted, a task is created in Kommo, and a notification is sent to a dedicated Slack channel to alert the support team.

Kommo + Delighted + Google Sheets: When a deal is closed in Kommo, a customer satisfaction survey is sent via Delighted. The survey results are then recorded in a Google Sheets spreadsheet for analysis.

Delighted and Kommo integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Kommo

Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.

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FAQ Delighted and Kommo

How can I connect my Delighted account to Kommo using Latenode?

To connect your Delighted account to Kommo on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Kommo accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Kommo tasks based on Delighted survey scores?

Yes, you can! Latenode allows you to automatically create tasks in Kommo when you receive a specific score in Delighted, ensuring timely follow-up on customer feedback. This streamlines your customer support process.

What types of tasks can I perform by integrating Delighted with Kommo?

Integrating Delighted with Kommo allows you to perform various tasks, including:

  • Create a new Kommo contact from a positive Delighted survey response.
  • Update a Kommo contact's details based on Delighted survey feedback.
  • Send personalized thank-you messages via Kommo after a high Delighted score.
  • Create a Kommo task to address negative feedback received in Delighted.
  • Track customer satisfaction trends in Kommo based on Delighted survey data.

How do I customize data mapping between Delighted and Kommo in Latenode?

Latenode's visual editor lets you easily map data fields between Delighted and Kommo, tailoring workflows to match your exact needs, even using JavaScript for complex transformations.

Are there any limitations to the Delighted and Kommo integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time sync depends on the Delighted and Kommo API availability.
  • Advanced customizations may require some JavaScript coding.
  • Historical data migration might need separate configuration.

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