How to connect Google Drive and LiveChat
Create a New Scenario to Connect Google Drive and LiveChat
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Drive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Drive or LiveChat will be your first step. To do this, click "Choose an app," find Google Drive or LiveChat, and select the appropriate trigger to start the scenario.

Add the Google Drive Node
Select the Google Drive node from the app selection panel on the right.


Google Drive

Configure the Google Drive
Click on the Google Drive node to configure it. You can modify the Google Drive URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Google Drive node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.


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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Google Drive and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Drive and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Google Drive, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Drive and LiveChat integration works as expected. Depending on your setup, data should flow between Google Drive and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Drive and LiveChat
LiveChat + Google Drive + Slack: When a chat is deactivated in LiveChat, find the file requested during the chat in Google Drive, then send a message to a Slack channel with a link to the file for team review.
LiveChat + Google Drive + Google Sheets: When a chat is deactivated in LiveChat, find the linked file in Google Drive and log the chat transcript and file details (name and link) in a Google Sheet for reporting and analysis.
Google Drive and LiveChat integration alternatives

About Google Drive
Automate file management with Google Drive in Latenode. Trigger workflows from new files, automatically back up data, or sync documents across platforms. Use Latenode's visual editor and built-in tools for custom logic, JavaScript, and AI. Scale your Google Drive workflows without code and connect to any service.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Google Drive and LiveChat
How can I connect my Google Drive account to LiveChat using Latenode?
To connect your Google Drive account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Drive and click on "Connect".
- Authenticate your Google Drive and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically save LiveChat transcripts to Google Drive?
Yes, you can! Latenode lets you automate this using no-code blocks or custom JavaScript for advanced control, ensuring every transcript is safely backed up.
What types of tasks can I perform by integrating Google Drive with LiveChat?
Integrating Google Drive with LiveChat allows you to perform various tasks, including:
- Automatically saving chat transcripts to a specified Google Drive folder.
- Sharing files from Google Drive directly within LiveChat conversations.
- Creating new Google Docs from LiveChat transcripts.
- Triggering chat notifications when a new file is added to Google Drive.
- Storing user feedback collected in LiveChat as structured data in Google Sheets.
How can I securely share Google Drive files via LiveChat using Latenode?
Latenode lets you create workflows that generate secure, temporary links to Google Drive files for sharing in LiveChat, enhancing data security and control.
Are there any limitations to the Google Drive and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large file transfers from Google Drive might impact LiveChat performance.
- Real-time updates of Google Drive documents within LiveChat are not supported.
- Complex file permission structures in Google Drive may require custom JavaScript.