Basecamp and LiveChat Integration

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Automatically create Basecamp project tasks from new LiveChat conversations and never miss a customer request. Latenode's visual editor and flexible API integrations make it easier to map data between apps and affordably scale automations.

Swap Apps

Basecamp

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Basecamp and LiveChat

Create a New Scenario to Connect Basecamp and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Basecamp, triggered by another scenario, or executed manually (for testing purposes). In most cases, Basecamp or LiveChat will be your first step. To do this, click "Choose an app," find Basecamp or LiveChat, and select the appropriate trigger to start the scenario.

Add the Basecamp Node

Select the Basecamp node from the app selection panel on the right.

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Basecamp

Configure the Basecamp

Click on the Basecamp node to configure it. You can modify the Basecamp URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Basecamp

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Connect Basecamp

Sign In

Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Basecamp node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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LiveChat

Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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LiveChat

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#2 LiveChat

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Map

Connect LiveChat

Sign In

Run node once

Configure the Basecamp and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat Oauth 2.0

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Select an action *

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Map

The action ID

Run node once

Set Up the Basecamp and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Basecamp, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Basecamp and LiveChat integration works as expected. Depending on your setup, data should flow between Basecamp and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Basecamp and LiveChat

Basecamp + Slack: When a new project is created in Basecamp, a corresponding channel is created in Slack to facilitate project discussions.

LiveChat + Google Sheets + Basecamp: When a chat is deactivated in LiveChat, the chat transcript data is added to a Google Sheet. A task is then created in Basecamp to follow up on the conversation.

Basecamp and LiveChat integration alternatives

About Basecamp

Integrate Basecamp with Latenode to automate project updates and task management. Automatically create Basecamp to-dos from new leads or form submissions. Use Latenode's visual editor to sync tasks across platforms, notify teams, and ensure project milestones trigger downstream processes — all without manual updates.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Basecamp and LiveChat

How can I connect my Basecamp account to LiveChat using Latenode?

To connect your Basecamp account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Basecamp and click on "Connect".
  • Authenticate your Basecamp and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Basecamp to-dos from new LiveChat transcripts?

Yes, with Latenode you can! Automatically create Basecamp to-dos with a low-code workflow. Capture key customer issues from LiveChat for faster issue resolution.

What types of tasks can I perform by integrating Basecamp with LiveChat?

Integrating Basecamp with LiveChat allows you to perform various tasks, including:

  • Create new Basecamp projects from qualified LiveChat leads.
  • Send LiveChat transcripts to Basecamp for project documentation.
  • Update Basecamp to-dos based on LiveChat support interactions.
  • Trigger LiveChat messages when a Basecamp task is completed.
  • Archive resolved LiveChat conversations within relevant Basecamp projects.

Can I customize data transformations between Basecamp and LiveChat?

Yes! Latenode allows custom data transformations using JavaScript to perfectly tailor information flow between Basecamp and LiveChat.

Are there any limitations to the Basecamp and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Basecamp project structures might require custom JavaScript mapping.
  • Very high LiveChat volume could impact workflow execution time.
  • File attachments in LiveChat may require additional parsing steps.

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