How to connect Jira and Moxie
Create a New Scenario to Connect Jira and Moxie
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jira, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jira or Moxie will be your first step. To do this, click "Choose an app," find Jira or Moxie, and select the appropriate trigger to start the scenario.

Add the Jira Node
Select the Jira node from the app selection panel on the right.


Jira

Add the Moxie Node
Next, click the plus (+) icon on the Jira node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.


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Moxie

Authenticate Moxie
Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.
Configure the Jira and Moxie Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jira and Moxie Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Moxie
Trigger on Webhook
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Jira
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Jira, Moxie, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Jira and Moxie integration works as expected. Depending on your setup, data should flow between Jira and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jira and Moxie
Jira + Slack + Moxie: When a high-priority issue is created in Jira, a message is sent to a designated Slack channel to alert the Moxie support team, prompting them to take immediate action via Moxie.
Moxie + Jira + Google Sheets: When a new contact is created in Moxie, the automation searches for associated Jira tickets and logs the interaction details, including the contact information and Jira ticket ID, into a Google Sheet for reporting purposes.
Jira and Moxie integration alternatives

About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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See how Latenode works
FAQ Jira and Moxie
How can I connect my Jira account to Moxie using Latenode?
To connect your Jira account to Moxie on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jira and click on "Connect".
- Authenticate your Jira and Moxie accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically escalate Jira tickets based on Moxie chat sentiment?
Yes, you can! Latenode's AI integration analyzes Moxie chat, triggering Jira escalation for negative sentiment. This ensures critical issues are addressed promptly, improving customer satisfaction.
What types of tasks can I perform by integrating Jira with Moxie?
Integrating Jira with Moxie allows you to perform various tasks, including:
- Create Jira tickets directly from Moxie chat transcripts.
- Update Jira issue status based on Moxie support case resolution.
- Post Moxie chat summaries as comments on related Jira issues.
- Trigger Moxie chat invitations from new Jira issue creation.
- Sync Jira project details with Moxie customer profiles.
How does Latenode handle Jira custom field mappings?
Latenode supports custom field mappings between Jira and Moxie through its visual editor, enabling granular control and seamless data transfer between applications.
Are there any limitations to the Jira and Moxie integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Jira workflows may require JavaScript for full customization.
- Rate limits imposed by Jira and Moxie APIs can affect high-volume data transfers.
- Real-time synchronization depends on the API availability of both platforms.