Best integrations for Freshdesk 2025
These Freshdesk integrations add automation that helps support, sales, and ops teams.
Google Sheets
Write Freshdesk data to Google Sheets for analysis, backups, or custom dashboards. Read data to update ticket properties, route requests, or enrich agent views. Automate reporting on support volume, resolution times, and customer satisfaction scores. You can also use it to maintain a live audit trail of changes.
Slack
Receive instant Slack alerts for new Freshdesk tickets or urgent escalations. Send ticket updates or resolution confirmations from Slack channels. Enable agents to collaborate on complex issues and share knowledge more quickly. This keeps everyone informed and reduces response times. You can also create internal knowledge base articles.
Jira
Automatically create Jira issues from Freshdesk tickets to escalate bugs or feature requests. Link Freshdesk tickets to existing Jira issues for better tracking. Maintain real-time synchronization between support and development workflows. Give support teams visibility into development progress. This reduces duplicate effort and improves communication.
Twilio
Send SMS updates to customers regarding ticket status or resolution. Trigger outbound calls to address urgent support requests. Gather customer feedback through automated SMS surveys after ticket closure. Route calls to specific support agents based on Freshdesk data. This provides personalized and timely support communications.
Salesforce
Sync Freshdesk ticket data with Salesforce accounts for a 360-degree customer view. Create Freshdesk tickets directly from Salesforce opportunities or leads. Update customer information in both systems to maintain data consistency. Improve collaboration between sales and support teams. This allows for more informed interactions.
Mailchimp
Add new Freshdesk contacts to Mailchimp lists for targeted email campaigns. Trigger personalized email sequences based on support interactions. Segment your audience based on support history and satisfaction scores. Improve customer engagement and reduce churn through relevant messaging. You can also automate feedback requests.
HubSpot
Keep contact information synchronized between Freshdesk and HubSpot. Create Freshdesk tickets from HubSpot forms submissions for faster response. Track support interactions within HubSpot contact records. This gives sales and marketing teams better context for customer outreach. Improve the overall customer experience across all touchpoints.
Microsoft Teams
Get alerts in Teams for new Freshdesk tickets or critical changes. Share ticket details and updates within Teams channels. Facilitate faster collaboration among support agents. Enable quicker responses to urgent issues. Improve internal communication and coordination of support efforts. You can also create dedicated support channels.
Google Calendar
Schedule follow-up calls or appointments directly from Freshdesk tickets. Set reminders for important tasks related to ticket resolution. Ensure timely communication and avoid missed deadlines. Manage support agents' schedules more and assign tasks. You can send automatic appointment confirmations, too.
Typeform
Create Freshdesk tickets automatically from Typeform submissions. Gather detailed customer information or feedback. Route submissions to specific support queues. Streamline data collection and speed up ticket creation. This eliminates manual data entry and improves data accuracy. Automate issue resolution.