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Respond to Intercom leads instantly via WhatsApp Personal Account, nurturing sales and support conversations with Latenode’s visual builder and JavaScript functions for custom logic. Scale affordably, paying only for execution time.
Connect Intercom and WhatsApp Personal Account in minutes with Latenode.
Create Intercom to WhatsApp Personal Account workflow
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Create a New Scenario to Connect Intercom and WhatsApp Personal Account
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or WhatsApp Personal Account will be your first step. To do this, click "Choose an app," find Intercom or WhatsApp Personal Account, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Personal Account Node
Next, click the plus (+) icon on the Intercom node, select WhatsApp Personal Account from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Personal Account.
Intercom
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WhatsApp Personal Account
Authenticate WhatsApp Personal Account
Now, click the WhatsApp Personal Account node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Personal Account settings. Authentication allows you to use WhatsApp Personal Account through Latenode.
Configure the Intercom and WhatsApp Personal Account Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and WhatsApp Personal Account Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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WhatsApp Personal Account
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, WhatsApp Personal Account, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and WhatsApp Personal Account integration works as expected. Depending on your setup, data should flow between Intercom and WhatsApp Personal Account (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + Google Sheets + WhatsApp Personal Account: When a new conversation starts in Intercom, the details are logged in a Google Sheet. A WhatsApp message is then sent to the relevant contact or a designated group chat to acknowledge the conversation.
WhatsApp Personal Account + Intercom + Slack: When a new message is received in WhatsApp, it triggers a new conversation in Intercom. A notification including the message content is then sent to a designated Slack channel for immediate support.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
About WhatsApp Personal Account
Automate WhatsApp Personal Account messaging within Latenode to send notifications, gather data, or provide basic support. Build visual workflows triggered by events, then enrich or route message data to other apps. Scale customer interactions without complex code and per-step costs—use Latenode to connect WhatsApp to your business.
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How can I connect my Intercom account to WhatsApp Personal Account using Latenode?
To connect your Intercom account to WhatsApp Personal Account on Latenode, follow these steps:
Can I send new Intercom leads a WhatsApp welcome message?
Yes, you can! Latenode allows automated WhatsApp messages for new Intercom leads, ensuring faster engagement and a personalized experience that improves lead conversion rates.
What types of tasks can I perform by integrating Intercom with WhatsApp Personal Account?
Integrating Intercom with WhatsApp Personal Account allows you to perform various tasks, including:
How do I automate Intercom tasks using JavaScript code in Latenode?
Latenode lets you add custom JavaScript code within your workflows to extend Intercom integration and handle complex logic, leading to much more efficient automation.
Are there any limitations to the Intercom and WhatsApp Personal Account integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: